He asked you for your forum name.
You guys probably misunderstood each and end up getting kicked.

Sorry about that, but we're quite strict on that to avoid people spying in our support channel.
This may feel like we're hostile but we do this in order to protect our VIPs against unwanted people (we learned this the hard way)

I also see you managed to fix the issue without our help, if you need any feel free to bump the thread you made about this.

Regards,
H.