Judge
12-06-2011, 10:06 PM
Alot of sites are reporting about the EA banns that are going on and let me tell you that its not just hackers that are getting the bans.
Look here EA BANNS (http://www.rockpapershotgun.com/2011/12/05/ea-origin-bans-update-edition/)
Read the above first then read what happened to me below.
I went to preorder BF3 just a few days before the deal of getting the T88 unlocked early and the karkand map pack for free. So I create a new Origin account (I just had a filling that I shouldn't use an account with other games on it) and I log in tho the new account and start the processes of buying the game using my paypal account, but at check out I get a prompt saying "Payment Authorization Failed".
So I am thinking that its because my paypal is linked to other accounts, "no problem" I am think to myself "Ill just use my credit card" but at check out I get a prompt saying "Payment Authorization Failed" now I'm starting to get worried. So now I get a prepaid credit card and try it again and again I get the "Payment Authorization Failed". Now its got me worried and pissed off, so I contact Origin and below is the transcribed chat log.
I'm having trouble pre ordering BF3 can you help me fix it so I can get the extra things with the preorder ResponseHello,
Thank you for participating in our Chat program.
You will find a transcript of our chat session attached below, and should also receive a follow up survey via e-mail. While participation in the survey is not required, we would appreciate your input and participation as we strive to improve the services we provide you.
If your question was not answered to your satisfaction, please contact us once again.
Additionally, you may update your question by visiting our support site located at http://help.easports.com . Upon login, you may locate the associated incident by clicking the ?My Questions? link found to the left.
Sincerely,
EA Customer Support
Discussion Thread Chat Transcript
10/18/2011 02:37 PM
Hi, my name is Donna F.. How may I help you?
2416182191: I have been tring to preorder BF3 but I keep getting " payment authorization error
Donna F.: What are you using to make the payment?
2416182191: I used my paypal, then my atm card and now I bought a prepaid visa card
2416182191: **********@**********.com is my email that I am using to buy it with
Donna F.: Have you made sure you correctly activated the pre pay card?
2416182191: yes I even called them to make sure
Donna F.: Okay let me take a look real quickly
2416182191: thanks
Donna F.: Are you purchasing it throughorigin?
2416182191: yes
Donna F.: Okay one moment.
Donna F.: Can I have you e-mail for origin please.
2416182191: **********@**********.com
Donna F.: I am going to make a temporary password, so I can log-in and take a look at this okay?
2416182191: yes its ok
Donna F.: Can you verify the birthday on the account for me?
2416182191: 08/22/****
Donna F.: Okay one moment
Donna F.: How do you want to download it ?
Donna F.: PC digital. Direct. XBOX OR ps3?
2416182191: with origin is fine
2416182191: PC
Donna F.:Digital or direct
2416182191: I dont know the difference
Donna F.: Sorry, PC DOWNLOAD or PC PHYSICAL
2416182191: PC download
Donna F.: Okay one moment
Donna F.: Do you have any promotion codes?
2416182191: no :(
Donna F.: Okay one moment I can issue you a 15% off coupon it will be sent to you e-mail.
Donna F.: I would need you to grab that code for me once I send it so I can add it to your purchase.
2416182191: ok thanks
2416182191: ok
Donna F.: It has been sent to your account it is a code for 20% off.
Donna F.: If you could just go to your e-mail and grab that code forme.
2416182191: ok Im checking for it now
Donna F.: Okay thank you.
2416182191: you sent it to **********@**********.com ?
Donna F.: Yes sir
Donna F.: I am so sorry sir I did not send it I actually just generated it. So I have the code silly me.
Donna F.: One moment sir
2416182191: ok thats ok
Donna F.: Alright I am going to order this game for you do you mind giving me your information sir. I will ask as I need it. I just want to make sure you are okay with me making the purchase for you.
2416182191: yes thats fine
Donna F.: Okay First and Last name please
2416182191: First = *****
2416182191: last= ****
Donna F.: Address
2416182191: *************************
Donna F.: Phone number please
2416182191: ***-***-****
Donna F.: Payment nick name
2416182191: nFinanSe
Donna F.: Credit Card number
2416182191: ******************
Donna F.: experation date
2416182191: **/**
Donna F.: and finally the little security code on the back
2416182191: ***
Donna F.: Your order is complete sir.
Donna F.: You can log onto your origin account and view your order.
2416182191: WOW three days and all I had to do was ask your help, Thanks so much
Donna F.: Your welcome sir
2416182191: it says no games detected, will it say BF3?
Donna F.: One moment please
Donna F.: Do you have a pay pal
2416182191: yes
Donna F.: what is your password for that sir
2416182191: different email tho
Donna F.: If at anytime you feel uncomfortable with the information I am asking for feel free to make it known.
Donna F.: Both would be helpful
2416182191: the paypal info?
2416182191: why do you need that?
Donna F.: One moment I am going to get a superior.
2416182191: ok
Donna F.: On your EA account it shows nopurchase?
2416182191: it shows no games detected?
Donna F.: okay one moment I am going to search the order number
2416182191: ok
Donna F.: If you log into your pay pal and confirm the order it will go through
Donna F.: 10685673744
Donna F.: that is your order code
2416182191: it doesnt show one for today
Donna F.: if your pay pal?
Donna F.: For*
2416182191: no,
2416182191: we used the card to buy it
Donna F.: yes one moment I am looking it up because it shows up in my search.
2416182191: thats what my origin shows
Donna F.: Okay so apprentlyour systems doesn't take pre-paid cards.
2416182191: so can you help me get it with my paypal?
Donna F.: You can go onto the web site to order it.
Donna F.: It will work now I recommend you go to pay pal and do it yourself sir.
2416182191: ok can you hang on while i do that?
2416182191: just to make sure
Donna F.: Of course sure.
Donna F.: I am going to step away from my desk for a moment I will be right back.
2416182191: thanks im doing it now
Donna F.: okay sir i am back
2416182191: Payment Authorization Failed
2416182191: I tried to buy it with paypal and I get "Payment Authorization Failed "
Donna F.: It is ither you pay pal or your card sir
Donna F.: I apologize but I cannot fix ither of thoes
2416182191: I have paid with my paypal before?
2416182191: but on diffrent accounts
Donna F.: It may be a recent error
2416182191: the order number is 10694398144
2416182191: recent error?
Donna F.: Yes I am sorry I can't fix it, its a pay pal or a card error
2416182191: So how can I order it then?
Donna F.: Your local store can pre order it for you
2416182191: my card is good, my paypal is good, I think its your system!
'2416182191' disconnected ('Concluded by End-user').
So now I'm very pissed off, and I'm chatting with friends on line and they suggest calling EA and getting help with it that way so that's what I do. The guy on the phone was very nice and helpful, he tried to buy the game for me using my three different methods of payment with all three failing he asked "Do you have any other method?" My reply is that I share a house with my mother and she has a card, so we try to buy the game using her card and info and it works, so he does some looking in to my ordeal and says that my name has been banned by EA. Yes my name has been banned by EA them self's. WTF?
So if you think EA doesn't know whats going on, I think you may want to think again.
And a note to EA, please remember that while most cheaters are not as obvious as myself it is us cheaters that you make your money from. After all its us that buy your games over and over again. :p
Look here EA BANNS (http://www.rockpapershotgun.com/2011/12/05/ea-origin-bans-update-edition/)
Read the above first then read what happened to me below.
I went to preorder BF3 just a few days before the deal of getting the T88 unlocked early and the karkand map pack for free. So I create a new Origin account (I just had a filling that I shouldn't use an account with other games on it) and I log in tho the new account and start the processes of buying the game using my paypal account, but at check out I get a prompt saying "Payment Authorization Failed".
So I am thinking that its because my paypal is linked to other accounts, "no problem" I am think to myself "Ill just use my credit card" but at check out I get a prompt saying "Payment Authorization Failed" now I'm starting to get worried. So now I get a prepaid credit card and try it again and again I get the "Payment Authorization Failed". Now its got me worried and pissed off, so I contact Origin and below is the transcribed chat log.
I'm having trouble pre ordering BF3 can you help me fix it so I can get the extra things with the preorder ResponseHello,
Thank you for participating in our Chat program.
You will find a transcript of our chat session attached below, and should also receive a follow up survey via e-mail. While participation in the survey is not required, we would appreciate your input and participation as we strive to improve the services we provide you.
If your question was not answered to your satisfaction, please contact us once again.
Additionally, you may update your question by visiting our support site located at http://help.easports.com . Upon login, you may locate the associated incident by clicking the ?My Questions? link found to the left.
Sincerely,
EA Customer Support
Discussion Thread Chat Transcript
10/18/2011 02:37 PM
Hi, my name is Donna F.. How may I help you?
2416182191: I have been tring to preorder BF3 but I keep getting " payment authorization error
Donna F.: What are you using to make the payment?
2416182191: I used my paypal, then my atm card and now I bought a prepaid visa card
2416182191: **********@**********.com is my email that I am using to buy it with
Donna F.: Have you made sure you correctly activated the pre pay card?
2416182191: yes I even called them to make sure
Donna F.: Okay let me take a look real quickly
2416182191: thanks
Donna F.: Are you purchasing it throughorigin?
2416182191: yes
Donna F.: Okay one moment.
Donna F.: Can I have you e-mail for origin please.
2416182191: **********@**********.com
Donna F.: I am going to make a temporary password, so I can log-in and take a look at this okay?
2416182191: yes its ok
Donna F.: Can you verify the birthday on the account for me?
2416182191: 08/22/****
Donna F.: Okay one moment
Donna F.: How do you want to download it ?
Donna F.: PC digital. Direct. XBOX OR ps3?
2416182191: with origin is fine
2416182191: PC
Donna F.:Digital or direct
2416182191: I dont know the difference
Donna F.: Sorry, PC DOWNLOAD or PC PHYSICAL
2416182191: PC download
Donna F.: Okay one moment
Donna F.: Do you have any promotion codes?
2416182191: no :(
Donna F.: Okay one moment I can issue you a 15% off coupon it will be sent to you e-mail.
Donna F.: I would need you to grab that code for me once I send it so I can add it to your purchase.
2416182191: ok thanks
2416182191: ok
Donna F.: It has been sent to your account it is a code for 20% off.
Donna F.: If you could just go to your e-mail and grab that code forme.
2416182191: ok Im checking for it now
Donna F.: Okay thank you.
2416182191: you sent it to **********@**********.com ?
Donna F.: Yes sir
Donna F.: I am so sorry sir I did not send it I actually just generated it. So I have the code silly me.
Donna F.: One moment sir
2416182191: ok thats ok
Donna F.: Alright I am going to order this game for you do you mind giving me your information sir. I will ask as I need it. I just want to make sure you are okay with me making the purchase for you.
2416182191: yes thats fine
Donna F.: Okay First and Last name please
2416182191: First = *****
2416182191: last= ****
Donna F.: Address
2416182191: *************************
Donna F.: Phone number please
2416182191: ***-***-****
Donna F.: Payment nick name
2416182191: nFinanSe
Donna F.: Credit Card number
2416182191: ******************
Donna F.: experation date
2416182191: **/**
Donna F.: and finally the little security code on the back
2416182191: ***
Donna F.: Your order is complete sir.
Donna F.: You can log onto your origin account and view your order.
2416182191: WOW three days and all I had to do was ask your help, Thanks so much
Donna F.: Your welcome sir
2416182191: it says no games detected, will it say BF3?
Donna F.: One moment please
Donna F.: Do you have a pay pal
2416182191: yes
Donna F.: what is your password for that sir
2416182191: different email tho
Donna F.: If at anytime you feel uncomfortable with the information I am asking for feel free to make it known.
Donna F.: Both would be helpful
2416182191: the paypal info?
2416182191: why do you need that?
Donna F.: One moment I am going to get a superior.
2416182191: ok
Donna F.: On your EA account it shows nopurchase?
2416182191: it shows no games detected?
Donna F.: okay one moment I am going to search the order number
2416182191: ok
Donna F.: If you log into your pay pal and confirm the order it will go through
Donna F.: 10685673744
Donna F.: that is your order code
2416182191: it doesnt show one for today
Donna F.: if your pay pal?
Donna F.: For*
2416182191: no,
2416182191: we used the card to buy it
Donna F.: yes one moment I am looking it up because it shows up in my search.
2416182191: thats what my origin shows
Donna F.: Okay so apprentlyour systems doesn't take pre-paid cards.
2416182191: so can you help me get it with my paypal?
Donna F.: You can go onto the web site to order it.
Donna F.: It will work now I recommend you go to pay pal and do it yourself sir.
2416182191: ok can you hang on while i do that?
2416182191: just to make sure
Donna F.: Of course sure.
Donna F.: I am going to step away from my desk for a moment I will be right back.
2416182191: thanks im doing it now
Donna F.: okay sir i am back
2416182191: Payment Authorization Failed
2416182191: I tried to buy it with paypal and I get "Payment Authorization Failed "
Donna F.: It is ither you pay pal or your card sir
Donna F.: I apologize but I cannot fix ither of thoes
2416182191: I have paid with my paypal before?
2416182191: but on diffrent accounts
Donna F.: It may be a recent error
2416182191: the order number is 10694398144
2416182191: recent error?
Donna F.: Yes I am sorry I can't fix it, its a pay pal or a card error
2416182191: So how can I order it then?
Donna F.: Your local store can pre order it for you
2416182191: my card is good, my paypal is good, I think its your system!
'2416182191' disconnected ('Concluded by End-user').
So now I'm very pissed off, and I'm chatting with friends on line and they suggest calling EA and getting help with it that way so that's what I do. The guy on the phone was very nice and helpful, he tried to buy the game for me using my three different methods of payment with all three failing he asked "Do you have any other method?" My reply is that I share a house with my mother and she has a card, so we try to buy the game using her card and info and it works, so he does some looking in to my ordeal and says that my name has been banned by EA. Yes my name has been banned by EA them self's. WTF?
So if you think EA doesn't know whats going on, I think you may want to think again.
And a note to EA, please remember that while most cheaters are not as obvious as myself it is us cheaters that you make your money from. After all its us that buy your games over and over again. :p